1. Information we collect
Contact information: the email address you provide with a task, used to associate the task and contact you when necessary.
Task information: files uploaded for translation, selected translation language and processing options, task records and payment records.
Device and log information: necessary access logs (IP address, browser type, access time) kept for service security and stability.
2. How we use information
We use this information only for the self-service workflow: file preflight, machine translation, preview and final-file generation, payment confirmation, task notifications and necessary support.
Without your consent, we never use your personal information or files for any other commercial purpose, nor sell or share them with unrelated third parties.
3. File storage and destruction
Your files are transmitted over encrypted connections and stored in controlled object storage, accessible only to processing systems and necessary authorized personnel.
After delivery, originals and translations are kept for an agreed period for download and revision requests, then destroyed automatically. You may contact us to delete them earlier.
4. Security
We apply industry-standard technical and organizational measures, including access control, encrypted storage and audit logs. All staff are bound by confidentiality agreements.
5. Your rights
You may contact us to access, correct or delete order information and historical files associated with your email address.
6. Updates and contact
Updates to this policy will be published on this page. If you have any questions, please reach us via the Contact page.